FAQs Page - Mar 9, 15:40:24

LET'S TALK

FAQs

1. Ordering & Payments

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2.Shipping & Delivery

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3. Product Information

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4. Pricing Questions

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5. Contact Information

1. Ordering & Payments

How do I know my payment information is secure?

Enviandsage.co is powered by Shopify. After an order is placed, payment information is processed securely through Shopify’s payment processing system. We do not store or receive the full details of a customer’s method of payment.

* When shopping online, to ensure your connection is secure, check for a closed lock icon in your browser's address bar—this indicates that Secure Sockets Layer (SSL) is active, safeguarding the transmission of your information. Additionally, make sure the page URL begins with "https" for a secure browsing experience. Most browsers also provide extra security alerts for your protection.

Can I expedite my order?

All products are made to order, meaning, a product doesn’t go into production until it is ordered. We don’t have a warehouse stocked with inventory ready for immediate shipping. Production times vary, but typically fall between 2-3 days.

Unfortunately, we can’t expedite the production process. Therefore, we do not recommend opting in to pay additionally for expediting shipping which USPS guarantees by only a difference of 1 or 2 days.

This production practice supports our commitment to sustainability practices as well as meets operational needs required in order to remain in business. Additionally, you know that your product was made, just for you!

Can I cancel or modify my order?

Orders are automatically routed to production 1 hour after the order is placed. This is to ensure your order begins its journey from production to shipping efficiently, making its way to your door as quickly as possible.

Orders cannot be canceled once they go into production.

2. Shipping & Delivery

We offer free standard shipping, via USPS, to anywhere in the United States.

From order to delivery typically takes 6-8 business days.

We recommend placing an order at least 1 week before your desired delivery date.

(Note: Holidays can impact production and shipping times)

How do I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order directly through the carrier.

Please make sure your email address is entered correctly to ensure you get any information related to your order.

3. Product Information

How are your products made?

All products are made to order, meaning, a product doesn’t go into production until it is ordered. We partner exclusively with U.S.-based suppliers who meet our standards for quality, cost, and location. While some materials are sourced internationally, every product is designed, produced, and shipped in the United States.

Where do I find product information about size, materials, and care?

You’ll find detailed information about the product, materials, features, and related size charts on their product page.

How are the designs on products created?

Each design is thoughtfully created/illustrated by Cat Carbone, who brings originality and artistry to every piece. All designs are hand-illustrated, ensuring unique products with a personal touch.

** Every design is exclusive to Envi & Sage. If you see one of our products/designs for sale on any platform, other than our website or Etsy, it is NOT an authentic Envi & Sage product. If you see Envi & Sage designs being copied and sold through another platform, please report this information to contact@enviandsage.co. This helps to protect the business, and especially the artist.

Unfortunately, designs being stolen/replicated and sold at cheaper prices through online retailers (often based overseas) have become common place. These replicas are of poor quality and not reflective of the actual product created by the original artist.

You can help protect artists, designers, and their small businesses by not buying from these types of online retailers and/or reporting the product in question.

The community of authentic creators truly appreciates your support!

Are designs made by artificial intelligence (AI)?

No. All designs are original and illustrated in our Virginia based studio.

AI is occasionally used for idea generation, streamlining internal processes, and other operations procedures. None of our products feature a design exclusively generated by AI.

4. Pricing

How do you determine your prices?

Pricing is based on the following factors:

Cost of Goods/Materials/Production
Vendor pricing/adjustments
Shipping rates (determined by the USPS)
Operational Costs

We maintain transparency in practices and offer fair pricing while trying to keep it simple. If you have any questions, please do not hesitate to contact us directly!

Some of your products are available on Etsy. Why are some products priced higher on Etsy than on your website?

Platforms like Etsy charged their sellers additional fees on every listing as well as on each sale. Pricing on partner platforms may be different in order to make up for these additional fees.

We would rather maintain lower prices directly than raise all prices on our website in order to meet the requirements of third-party platforms some of our products are available through.

5. Contact Information

I need help, how can I get in touch?

For the fastest response, the best way to reach us is to email: support@enviandsage.co.

You can choose to leave a voice message by calling 804-208-0178.

We are a small business with a limited number of customer service staff.

We usually respond to an email within 2 hours. We will ALWAYS respond to an email within 24 hours.

Our mailing address is: 8401 Mayland Drive #4475, Richmond, Va.23294

Please do not mail return packages to this address.

If you have questions about an order or refund request, please see our return policy here.

Direct any questions to support@enviandsage.co

How can I provide feedback or make suggestions?

Your suggestions are welcome! They're also an important part of continuing to grow as a business and make necessary improvements. If you have suggestions about our website, products, or just want to send a general comment, please contact us at support@enviandsage.co.