Return Policy

Our refund policy is designed to support a great customer experience. We ask that you please contact us directly with any questions or concerns regarding returns or replacements.

Title

Last updated: May 10, 2024

1. General

2. Damages and Issues

3. Exchanges

4. Refunds

1. general

Returns and exchanges are accepted within 30 days of purchase for the following reasons:

Defective or Damaged

Different Product Received

Poor Product / Print Quality

To be eligible for a return, the item must be in the same condition that you received it, unworn or unused, with any tags, and in its original packaging. Please include a photo of the product/issue in your submission. All products are made to order, so returns need to be approved.

To start a return, please contact us at support@enviandsage.co. Please note that returns will need to be sent to the following address:

Envi & Sage

Attn: Return Processing

7186 Hunter Circle

Mechanicsville, Virginia 23111

You will be responsible for any shipping costs associated with returning a product. Items sent back to us without first requesting a return will not be accepted.

We are a small business and will do everything possible to work with you to offer an acceptable solution. Our first priority is your experience with us and satisfaction with your product.

You can always contact us for any return question at support@enviandsage.co.

2. damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right for you.

3. replacements

If the item is being replaced due to any of the reasons stated above, we will process the replacement order. No further action will be required by you.

4. refunds

If you have shipped an item back to us, we will notify you once received and inspected, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@enviandsage.co.